PRIVACY POLICY

Last updated: August 2026

Sunstate Industries Pty Ltd (“Sunstate Industries”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information obtained through our website and business operations.

1. Information we collect

We may collect personal information including:

  • Your name

  • Email address

  • Telephone number

  • Residential, business or project address

  • Company or organisation name

  • Project descriptions, plans, photographs and related documents

  • Quotation, invoicing and payment information

  • Communications between you and Sunstate Industries

  • Website usage, browser, device and IP address information

You may choose not to provide certain information. However, this may prevent us from responding to your enquiry, providing an accurate quotation or delivering the requested services.

2. How we collect information

We may collect personal information when you:

  • Submit an enquiry or quotation request through our website

  • Contact us by telephone, email, social media or in person

  • Ask us to inspect, quote or complete a project

  • Provide plans, photographs, specifications or site information

  • Engage us as a contractor or service provider

  • Browse or interact with our website

We may also receive information from builders, property managers, clients, subcontractors, suppliers or other parties involved in a project.

3. How we use your information

We may use personal information to:

  • Respond to enquiries and requests

  • Arrange site inspections

  • Assess projects and prepare quotations

  • Schedule and perform construction, repair and maintenance work

  • Communicate about the progress of a project

  • Engage and coordinate subcontractors and suppliers

  • Process payments and manage accounts

  • Maintain warranty, insurance, safety and business records

  • Improve our website, services and customer experience

  • Meet legal, licensing, taxation and regulatory obligations

  • Resolve disputes or respond to complaints

We will not sell or rent your personal information.

4. Sharing your information

Where reasonably necessary, we may disclose personal information to:

  • Our employees and authorised representatives

  • Subcontractors and tradespeople

  • Product and material suppliers

  • Accountants, insurers, legal advisers and other professional consultants

  • Website, cloud-storage, accounting and payment-service providers

  • Government departments, regulators or law-enforcement agencies where required or authorised by law

We only provide information reasonably necessary for the relevant service or purpose.

5. Website cookies and analytics

Our website may use cookies and analytics tools to collect information about how visitors use the site. This may include pages visited, time spent on the site, general location, browser type and device information.

This information helps us monitor website performance and improve our content and services. You can restrict or disable cookies through your browser settings, although doing so may affect some website functions.

6. Overseas storage and disclosure

Some website, email, cloud-storage or technology providers may store or process information outside Australia. The location of this information may vary depending on the providers we use.

Where applicable, we take reasonable steps to ensure that service providers handle personal information appropriately.

7. Security and retention

We take reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is retained only for as long as reasonably necessary for our business, contractual, insurance, taxation and legal obligations. When information is no longer required, we may securely delete, destroy or de-identify it.

No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In certain circumstances, access may be limited where permitted by law.

9. Privacy enquiries and complaints

If you have a question, concern or complaint regarding your privacy or how we handle personal information, please contact us using the details below.

We will review your enquiry and aim to respond within a reasonable period.

10. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations. The current version will be published on this page with its most recent update date.

Contact us

Sunstate Industries Pty Ltd
South East Queensland, Australia
Email: joel@sunstateindustries.com
Phone: 0432 200 552

This is a general website policy and not legal advice. It should be checked against the specific services and software used by Sunstate Industries before publication.